Bluelon's queue monitoring automation solution provides cost-effective passenger handling and optimization of passenger flows.
Bluelon's iQueue OFM (Object Flow Management) solution provides cost-effective, local or worldwide, real-time queue monitoring and management system. The system is typically used in places such as Airport logistical control centers where effective people flow management is critical to the success of the core business. The iQueue solution additionally features an optional add-in component architecture which allows for functionality such as SOAP web services data server, allowing client generation of statistic sliding-window process graphs and data exporting to for example Microsoft Excel. Other add-in components provide visualization of movement pattern. The solution is designed to deliver the right information to the right people at the right time, regardless of physical location.
The iQueue Server suite is a highly modulized interactive LAN, WAN and web enabled solution for monitoring, installing, configuring, operating and maintaining distributed, nonintrusive, networked flow monitoring devices, such as the Bluetooth™ enabled BlueTrack BT-100-BL access point.
The result is a sophisticated, yet flexible, server solution enabling logistical managers or technicians, at for example Airport dispatch command centers, to get detailed statistical or real-time queue management information 24/7/365.
The iQueue Server provides users with a dashboard view of critical, real-time information to increase the efficiency at e.g. airports, airline operations or train stations etc. Users can view key performance measures and local queue information, such as activity through passport control, luggage scanning area, gates or at selected entry or exit point of interest including gate or terminal transfer times.
iQueue Solution, Automatic None-intrusive Queue Monitoring and Management
Click below icon to view object flow monitoring concept video (avi):
Passenger traffic at today's larger airports is reaching all-time-high capacity, thus requiring airport operators to deploy new sophisticated and innovative passenger queue management solutions in order to maintain acceptable customer satisfaction!
iQueue Server provides the capability to oversee operations in real-time for improved situational awareness and informed cost-saving decisions. The iQueue Server can feed its data into various systems for display of the information on, for example, existing terminal displays, standard or custom full client applications, Microsoft Excel or to a detailed map of the airports surface. With the ability to monitor queue progress, customers can predict future milestones (e.g., departure-time, dwell time, expiration of crew duty times and elapsed time from entering land-side/air-side queue entry to completion of identification check), identify problems and modify plans to accommodate the changing situation. Further, with more accurate information regarding the cause of delays, users can increase the accuracy of delay code assignment and improve post-operational analysis aimed at justifying automation or process improvements.
iQueue Server enables post-operation analysis and reporting. The system can be customized to generate event times, metrics or lists of events meeting or exceeding established criteria. The system enables playback functionality, the actual route of the passenger or vehicles, as well as operational events that may have impacted the route and/or travel time, can be reviewed and evaluated such that teams are aware of what actually transpired, as compared to corporate expectations.
The increased upward trend in air travel, has resulted in rise of the airport industry operating costs. The industry has therefore been forced to improve resource utilization to accommodate the increased complexity of modern passenger handling processes. The iQueue system helps manage this complex situation.
Queue data can be displayed on airport display systems and further sold to airlines for use at check-in and for other operational use.
The iQueue Solution is the culmination of Bluelon's many years of research in flow management technology, and combines Computerized Dispatch Systems (CDS), Tracking, Monitoring, equipment and passenger data into one real-time technology package.
The system can be purchased or alternately offered on lease basis to qualifying customers, thus delivering tangible benefits without a large up-front investment. Bluelon can tailor the system to your specific needs, and implement the product according to your business processes.
The iQueue system typically delivers ROI in a matter of months compared to todays human pay-roll expenses.
Above graphs shows examples of statistical data generated by the iQueue Solution
Latest Technology
The iQueue Solution uses the latest Microsoft technology including:
World Class Real-Time References
The distributed Bluelon iQueue Solution is field proven to be capable of accurately measuring and processing data from extreme volumes of passengers. Demonstration of world-wide reference deployments at the world’s largest and busiest airports is available to qualifying customers.
iQueue Server Add-ins
Web Interface Server (Included with iQueue Standard Edition):
The iQueue Server features an ASP.NET web Add-in component for installing, configuring, operating and maintaining networked Bluetooth™ enabled devices.
SOAP Web Services Server (Included with iQueue Standard Edition):
The iQueue Server features an optional structured Web Services Server Add-In. The Web Services Add-in is a strongly typed data, SOAP server for advanced remote data- gathering, processing and viewing. Typical applications interfacing to the SOAP Web Services Server is anything from custom full client applications to office productivity applications such as MS Excel or MS Access, MS Word, MS Outlook or the open source OpenOffice.org office productivity applications suite. Virtually any other customizable and XML extensible B2B, M2M or HMI type of application could theoretically be connected to the iQueue SOAP data server.
iQueue Server as Hosted Service Option (Only available to partner VARs)
The iQueue Server suite is offered as an MSP (Managed Services Program) to selected larger VARs (Value Added Reseller). Bluelon has years of Managed Services and Virtualization expertise using the best products from industry leading vendors. The iQueue Server suite is designed to give you a competitive advantage in your Markets. We can additionally provide installation services to technical support organisations during rollouts. The combined experience of our Certified Network Engineers and Technicians, along with our strategic partnerships allows us the ability to advice you of best practices in relation to deploying iQueue Server as a managed services.
The iQueue Server can optionally be executed on virtual servers. The iQueue Server installed on Windows Server 2008 has been tested to work with the following VMware products with acceptable performance:
VMware Server (free download)
VMware ESX Server (Tested Options: VMotion, HA & DRS)
Virtualization is an abstraction layer that decouples the physical hardware from the operating system to deliver greater IT resource utilization and flexibility. A typical production environment is shown below:
ESX Interactive Demo
The following link provides a quick interactive overview of the benefits of using VMware to deploy the iQueue solution: ESX Server
iQueue Server Pricing
The iQueue Server licensing model is based on the "Pay-as-you-go" software licensing principle. This enables Bluelon to be one of the most cost effective professional queue monitoring vendors in the world. The "Applications on Demand", or pay-as-you-go approach allows you to defer your upfront costs. Use a step-by-step methodology that enables you to lower risks, make better-informed decisions, and reduce overall expenses.
(Note: Minimum order of the iQueue Server is currently 1 license)
IMPORTANT: Please make yourself familiar with the "Bluelon Software License Agreement" and "Bluelon Hardware Warranty Policy" before purchasing or redistributing any software or hardware component of this product.
