At Bluelon Global Support Services, our goal is your success.
We strive to make it obvious who is a Bluelon customer!
Bluelon offers access to our well trained support organization with the most experience supporting critical applications in virtual or native infrastructures. Bluelon Global Support Services offers three support and subscription programs (Gold, Per Incident Support and Email). Premium services such as Gold are offered on an annual or multi-year subscription basis that include Bluelon support along with access to periodic fixes and enhancements to our products. Business Critical Support complements Gold Support by providing the centralized data center team with personalized technical support delivered by a designated team of experts familiar with your system configuration, past support experience and specific business needs.
Bluelon Professional Product Support Services
For several of our Server Products we offer you the opportunity to purchase support either as needed through Per Incident Support or for your entire site through Site Support. 30-day Complimentary Installation Support via email is also available for selected products.
Bluelon Gold Support & Subscription Service, 8x5
Bluelon understands that sometimes a simple call to a support center isn't enough to solve an issue. With that in mind we have developed outstanding consulting services to help you with every aspect of your system integration. When you are installing or configuring a system you need both access to technical support and instruction on the Bluelon technology to get the most out of your investment. When you additional are in need of one-on-one assistance, Bluelon's applications engineers are here for you with pre-sale project consulting. The Annual Service for Integrators offerings give you what you need in one simple package. The following link provides additional Bluelon Gold Support details.
Per Incident Support - Single incident or 1, 3 or 5 per incident support packs, 8x5
Bluelon offers technical support for several products on a per incident basis allowing access to support as you need it. iQueue, iTooth, BRW-200, BT-100 all have Per Incident support available for purchase to meet the needs of individual consumers or smaller organizations. With Per Incident support, customers can choose to log cases and receive responses either through the Web or via the phone for all products. Per Incident support can be purchased in economical 1-, 3- or 5- incident packs through your regional Bluelon Sales Team.
Email Support, 8x5
Email Support is a new option available to all Bluelon customers by sending your questions and suspected bug reports to the respective regional support email address (listed below). Email Support requests are reviewed Monday through Friday 09:00 - 17:00 and directly transferred to a Bluelon Applications Engineer. Emails from customers with a BlueSupport contract receive a response within one business day. Customers without a BlueSupport contract will receive a reply without a guaranteed response time nor with as detailed a reply as a customer with a BlueSupport contract.
Bluelon Support Email Address:
support(at)bluelon.com (all regions)